Privacy Policy

What does Jax Federal Credit Union do with your personal information?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us.

This information can include:

  • Social Security number and account balances
  • account transactions and checking account information
  • overdraft history and payment history

When you are no longer our member, we continue to share your information as described in this notice.

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Jax Federal Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Jax Federal Credit Union Share? Can you limit the sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or to report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes – information about your transactions and experiences No We don’t share
For our affiliates’ everyday business purposes – information about your creditworthiness No We don’t share
For our affiliates to market to you No We don’t share
For nonaffiliates to market to you No We don’t share

What We Do

How does Jax Federal Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Jax Federal Credit Union collect my personal information?

We collect your personal information, for example, when you

  • open an account or apply for financing
  • give us your contact information or give us your wage statements
  • show us your driver’s license

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates’ everyday business purposes – information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State law and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Jax Federal Credit Union has no affiliates.

Nonaffiliates

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Jax Federal Credit Union does not share with our nonaffiliates so they can market to you.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Our joint marketing partners include insurance companies.

Questions?

Call (904) 475-8000 or go to www.jaxfcu.org

Need Help?

Find detailed answers to our most frequently asked questions.

Get Answers

Secure Email

Member Portal

If you have not received a link via email and wish to send us a secure message, please call JAXFCU @ 904- 475-8000 prior to first-time login.

If you have received a secure message from Jax Federal Credit Union and are unable to retrieve the message, please contact our provider for support:

Secure Email Phone Support:
919-228-2583

Secure Email Support: supportdb@silversky.com

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