Select Page
How can we help?
Help Topics
Courtesy Pay
6 Articles- How Do I Opt Out of Courtesy Pay?
- Do you offer financial counseling/budget assistance?
- Can I use Courtesy Pay to get cash out of my account?
- What is Courtesy Pay abuse?
- How many transactions does Courtesy Pay cover per day and how are fees assessed?
Debit Cards
9 Articles- What is a debit card & how does it work?
- How do I get a JAXFCU debit card?
- Is it safe to use a debit card?
- How do I keep up with my debit card purchases?
- Can I overdraw my account from debit card purchases?
External Transfers
16 Articles- What is External Transfer?
- How does External Transfer work?
- How much does External Transfer cost?
- Are there limits on how many transfers I can make?
- Can I transfer money internationally?
Making Loan Payments
2 ArticlesOnline Payment Portal
13 Articles- What is the Online Payment Portal?
- What is “Pay Now”?
- What can I do if I forgot my username?
- What can I do if I forgot my password?
- How can I pay my loan?
Teen Accounts
7 Articles- What is the age range for the Teen Checking account?
- Does a parent/guardian need to be on the account?
- At the age limit for Teen Checking, does the account roll into a Free Checking account?
- What is the sign-up process for a new member?
- Can I get alerts on my teen’s account?
Google Pay
14 Articles- What is Google Pay?
- What do I need to get started with Google Pay?
- How do I set up Google Pay?
- How do I pay with Google Pay?
- Which JAXFCU cards can I use with Google Pay?
Samsung Pay
13 Articles- What is Samsung Pay?
- How does Samsung Pay work?
- Where can I use Samsung Pay?
- Which devices will support Samsung Pay?
- Which cards can I add to Samsung Pay?
Mobile App
18 Articles- What is Mobile Check Deposit?
- How soon will my funds be available for use in my account?
- How can I see if my funds are still on hold in my account?
- Are there any limits for deposits made with Mobile Check Deposit?
- Is there anything special I need to do to my check to use Mobile Check Deposit?
Online Bill Pay
7 Articles- How do I add a Payee into Bill Pay?
- How do I schedule a Bill Payment?
- How do I schedule multiple payments at one time?
- How can I tell if my Bill Payment is being sent by Check or Electronically?
- How long does it take for my payment to be received by the Payee?
Mortgages
6 Articles- What states do we lend?
- What is the max financing we do on a purchase?
- What is the maximum refinance we do?
- Do we do loans on condos?
- What is PMI?
Digital Banking
4 Articles- How do I register for Digital Banking?
- What do I do if I forgot my password?
- I’m locked-out. What does that mean?
- Can I change my Username?
VISA Credit Cards
7 Articles- Why choose a JAXFCU credit card?
- What credit card options does JAXFCU offer?
- How do I report lost or stolen credit cards?
- Do you monitor for fraud?
- How do I pay my Visa?
Savings
6 Articles- Should I receive a statement every month?
- Does JAXFCU sell Savings Bonds?
- Can I open a Fiduciary Account?
- Can I open a Trust account?
- Direct Deposit
Home Improvement
7 Articles- What is the maximum amount I can borrow?
- What type of things can I use my funds for?
- What is the draw period?
- How are advances made during the draw period?
- When does interest begin accruing?
Checking
9 Articles- Can I re-order checks online?
- Can I have my business name on my debit card?
- How can I retrieve check images?
- How can I retrieve a copy of a past statement?
- Can I open a Fiduciary Account?
eDocs
6 Articles- What is an electronic signature?
- What are electronic signatures used for?
- Who is DocuSign?
- How do I know DocuSign’s electronic signatures are secure?
- I need an access code to sign a document. Where do I find it?