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Contact Us

The help you need whenever you need it.

Get In Touch Today

Contact us online, by phone, or in-person. We’re here to help.

By Phone or Fax

Representatives are available during normal business hours:

904-475-8000
Toll-Free: 800-443-2664

Mon – Fri: 8:00AM – 6:00PM
Saturday: 9:00 AM – 1:00 PM

Fax (please include cover page with the name of the recipient)

Member Engagement Center (MEC): 904-475-8000
Deposit Services: 904-353-5383
Lending: 904-359-8348

Online

SECURE MESSAGING

Log into your Digital Banking account to submit account-specific questions.

EMAIL US

Send us general questions via email at answers@radificu.org (please do not send confidential information through regular email) or use one of the contact forms below.

Live Chat

Chat live with a member support representative online.

Live Chat representatives are available Monday – Friday 9:00 AM – 5:00 PM (ET).

Look for the chat bubble on our site to start a chat session.

Credit Card & Debit Card Assistance

Lost or Stolen VISA Debit Cards: 866-559-4806

Lost or Stolen VISA Credit Cards: 800-449-7728

Change your Debit Card PIN by phone: 888-886-0083

Branch Visit Or By Mail

We’d love to see you! Stop by any of our branches located throughout northeast Florida with any questions.

Need to send us mail? Our mailing address is:

RadiFi Credit Union
P.O. Box 2357
Jacksonville, FL 32232-0011

SEND US A MESSAGE

Complete a contact form below and a RadiFi support representative will be in touch with all the answers that you’re looking for.

Contact Us

Name*(Required)
Email*(Required)
Preferred Contact Time:*(Required)
Are you a RadiFi Credit Union Member?*(Required)
Login to Digital Banking (https://online.radificu.org/login) to send us a secure message.
To protect your secure information, DO NOT include account specific information (ex. Account Number) in your message.
This field is for validation purposes and should be left unchanged.

 

IT’S EASY TO GET STARTED

We’re ready to introduce you to a whole new level of convenience.

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904-475-8000
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