Park Street Branch - Headquarters

562 Park St., Jacksonville, FL 32204 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Drive Up:
Monday – Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Atlantic Beach Branch

801 Atlantic Blvd., Atlantic Beach, FL 32233 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Drive Up:
Monday – Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Mandarin Branch

11406-2 San Jose Blvd., Jacksonville, FL 32223 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Northside Branch

1440 Dunn Ave, Jacksonville, FL 32218 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Orange Park Branch

950 Blanding Blvd., Orange Park, FL 32065 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Southpoint Branch

4100 Belfort Rd., Jacksonville, FL 32216 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Westside Branch

7254 103rd St., Jacksonville, FL 32210 (Directions)

Lobby Hours:
Monday – Friday 9:00 a.m. to 5 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Drive Up:
Monday – Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Federal Building

400 W Bay St. Suite #111., Jacksonville, FL 32202 (Directions)

Lobby Hours:
Monday, Wednesday, and Thursday from 10:00 a.m. – 4:00 p.m.

JAXFCU staff delivers member service through many different channels. Pick your favorite way to communicate with us.

Call Us

904-475-8000
Toll-Free: 800-443-2664

Monday – Friday: 9:00 AM – 5:00 PM
Saturday 9:00 AM – 1:00 PM

Fax

Please include cover page with routing instructions
Contact Center: 904-357-3503
Lending: 904-359-8348

Non-secure Email

Please send general questions to answers@jaxfcu.org. To protect your secure information, do not include account specific information (ex. Account Number) in your message. We take member security very seriously. For this reason, if you try to send any confidential information through regular email, it will be blocked to protect your privacy and the recipient at JAXFCU will never receive your message.

Secure Message

We recommend secure messaging available inside Online Banking for any account-specific questions or requests. Simply log in to your account to send us a message or go to: http://mailsafe.jaxfcu.org.

Secure Message Example

Visit a Branch

You can find JAXFCU all around Northeast Florida. Visit a convenient JAXFCU Location

Our Mailing Address

Jax Federal Credit Union
P.O. Box 2357
Jacksonville, FL  32232-0011

Credit and Debit Card Assistance

Lost or Stolen Debit Cards: 800-472-3272
Lost or Stolen VISA Credit Cards: 800-449-7728

Change your Debit Card PIN by phone: 800-757-9848

General Comments

Jax Federal Credit Union
Attention: Supervisory Committee
P.O. Box 551321
Jacksonville, FL 32255-1321
Email: supervisory@jaxfcu.org

Jax Federal Credit Union Routing Number:

263079234

Secure Email

Member Portal

If you have not received a link via email and wish to send us a secure message, please call JAXFCU @ 904- 475-8000 prior to first-time login.

If you have received a secure message from Jax Federal Credit Union and are unable to retrieve the message, please contact our provider for support:

Secure Email Phone Support:
919-228-2583

Secure Email Support: supportdb@silversky.com

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