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Mobile App

What is Mobile Check Deposit?

Mobile Check Deposit allows you to use your smartphone to take a picture of a check you want to deposit into...

How soon will my funds be available for use in my account?

We will make every effort to release your deposit as soon as possible. Generally speaking, mobile deposits are posted to your account...

How can I see if my funds are still on hold in my account?

After we post your deposit, a share-hold will be placed on the account for any related holds. To see if...

Are there any limits for deposits made with Mobile Check Deposit?

The maximum deposit amount for Mobile Check Deposit is $2,500. There may be other limits such as the number of...

Is there anything special I need to do to my check to use Mobile Check Deposit?

Yes. We would like you to endorse the back of your check deposit with the following: Your Signature For Mobile...

What if I get an error while making a deposit using Mobile Check Deposit?

The app itself is very intuitive and will give you specific instructions on how to fix an error you receive....

Are there any types of checks I cannot make using Mobile Check Deposit?

Yes. Mobile Check Deposit is available for all of your basic checks deposits, ex: local checks, payroll check, etc. The check...

What if I make a deposit and the check is not good?

We will void and adjust the check deposit if we receive notification the funds are not good. You will be...

Can my access to Mobile Check Deposit be removed?

Yes, if your account status* changes with us, then we may restrict your Mobile Check Deposit access. *Account status means...

Can I use Mobile Check Deposit to deposit funds to another JAXFCU member?

No. Mobile Check Deposit is setup to make deposits to your account only. If you would like to write a...

What should I do with the check after I deposit it with Mobile Check Deposit? 

We recommend you hold on to the mobile deposit until you receive your next monthly statement. This check should be...

How do I know if my deposit processed correctly?

Mobile Check Deposit will display a pending status until we review your deposit item. The status will change to Complete...

What happens if you reject my deposit?

Mobile Check Deposit will display “rejected” if we return the deposit. You should receive an email from us indicating the...

I can’t remember if I made this deposit. How can I check my Mobile Check Deposit history?

The Mobile App has deposit history available for your review. Please check this location first to see if you see...

Where do I go to download the Mobile Banking App? 

You can search for Jax Federal Credit Union in the App Store for Apple devices or Google Play for Android. You...

Can I use my Digital Banking login credentials for the Mobile App?

Yes! Our Digital Banking and Mobile App are all inclusive. Make sure that your login information meets all requirements: Username:...

Is it secure?

Yes, the Mobile App utilizes best security practices such as HTTPS, 128-bit SSL encryption, and site time-out when the session...

How do I register for the Mobile App?

Download the app from the store, grab your credit and/or debit card, and register from the phone. You will verify...