Vishing is the practice of leveraging Voice over Internet Protocol (VoIP) technology to trick private personal and financial information from the public for the purpose of financial reward. The term is a combination of "voice" and phishing.

Vishing is related to phishing in that phone calls are made to consumers falsely claiming to be a legitimate company, in an attempt to obtain non-public personal information, such as name, account and credit card numbers, passwords, social security numbers and other information.

How does Vishing work?

The whole thing works like this:

1. The criminal configures a dialer to call phone numbers in a given region.
2. When the phone is answered, an automated recording is played to alert the consumer that their credit card has had fraudulent activity and the consumer should call the following phone number immediately. The phone number could be a toll free number often with a spoofed caller ID for the financial company they are pretending to represent.
3. When the consumer calls the number, it is answered by a typical computer generated voice that tells the consumer they have reached account verification and instructs the consumer to enter their 16-digit credit card number on the key pad.
4. Once the consumer enters their credit card number, the visher has all of the information necessary to place fraudulent charges on the consumer's card.
5. The call can then be used to harvest additional details such as security PIN, expiry date, date of birth, bank account number, etc.
   Source: wikipedia.org
   

JAXFCU WILL NEVER ASK FOR THIS TYPE OF INFORMATION VIA EMAIL OR TELEPHONE, UNLESS THE MEMBER IS CONTACTING US TO DO BUSINESS.

What can you do to avoid being vished?

• If you receive phone call that warns you, with little or no notice, that an account of yours will be shut down unless you reconfirm your billing information, you should not respond to the request. Instead, you should contact the company cited in the phone call directly using a telephone number or website address you know to be genuine.
• You should avoid providing personal and financial information to anyone you are not doing business with or that you did not initiate the contact with.