View our holiday schedule.

Reach Us By Phone During Business Hours:
(904) 475-8000 - Call Center
(800) 443-2664 - Toll free

Member Services Hours of Operation
Monday – Friday: 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM

Loan Department Hours of Operation
Monday – Friday: 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM

Mailing Address:
Jax Federal Credit Union
P.O. Box 2357
Jacksonville, FL 32232-2357

Email Us:
Please send general questions to answers@jaxfcu.org. Do not include account specific information (ex. Account Number) in your message.

If you have an account specific request, we recommend you send your message from inside Online Banking. This will allow you to request changes to your account or receive answers to questions about your account, while insuring the security and confidentiality of your account information.

General Comments:
Have you recently received world-class member service from an associate of Jax Federal Credit Union? Let us know by emailing pride@jaxfcu.org feedback about the stellar service we've provided and we'll be sure to pass the information on with the associate's supervisor.

How are we doing? Are we meeting your financial needs? JAXFCU maintains a Supervisory Committee that wants to hear your comments and suggestions. Feel free to send your communications to the Supervisory Committee at the following address:

Jax Federal Credit Union
Attention: Supervisory Committee
P.O. Box 551321
Jacksonville, FL 32255-1321

You may also email the Supervisory Committee at the following address:
supervisory@jaxfcu.org